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L'EGERE White Multi Blemish Balm BB Cream
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Vitacreme B12
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DARIYA Maegami Fringe Holder Pink
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L'EGERE Shiny Pearl Blemish Balm BB Cream
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Mezaik Double Eyelid Stretch Fiber 60pc
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Customer Service
How do I contact iMomoko.com?
Email: info@imomoko.com
Email: info@imomoko.com
Do you do wholesale?
Yes, please email us at info@imomoko.com .
Yes, please email us at info@imomoko.com .
What is iMomoko.com’s return policy?
iMomoko.com will be happy to accept returns on most unused merchandise within 14 daysafter shipment within US of receipt. We cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell. Certain personal items as well as clearance, special, discount and promotional sales are final sales. International orders cannot be returned. Sorry, no exception!
How do I return an unused item to iMomoko.com?
If you need to return an item, simply send us a request to return the merchandise via email at info@imomoko.com and a RMA will be issued. Be sure to tell us which items you wish to return. Once we receive your returned merchandise, we will promptly credit the original credit card. Shipping costs are NOT refundable unless the return is due to an iMomoko.com error.
If you need to return an item, simply send us a request to return the merchandise via email at info@imomoko.com and a RMA will be issued. Be sure to tell us which items you wish to return. Once we receive your returned merchandise, we will promptly credit the original credit card. Shipping costs are NOT refundable unless the return is due to an iMomoko.com error.
Does iMomoko.com guarantee its products and services?
We are committed the freshness and purity of all our products. We also guarantee that your order will arrive in safe and excellent condition. If for some reason your order arrives broken or damaged, please email us immediately and we will make do our best to replace the item or similar replacement.
Ordering Information
Do you take special order?
Yes! Please contact us via email as we may be able to special order the item for you. Please include the name of the product, shade and size. All special orders must be prepaid.
How can I receive a sample of a product that I am interested?
We will do our best to accommodate your request based upon availability. If there is anything particular you would like to try out, please do not hesitate to email us after your order and we are happy to provide it to you if it is available.
Who do I contact for product information or questions?
All our customer service representatives are fully trained and familiar with the products that iMomoko.com stocks and are always happy to answer any questions and make recommendations.
How can I receive a sample of a product that I am interested?
We will do our best to accommodate your request based upon availability. If there is anything particular you would like to try out, please do not hesitate to email us after your order and we are happy to provide it to you if it is available.
Who do I contact for product information or questions?
All our customer service representatives are fully trained and familiar with the products that iMomoko.com stocks and are always happy to answer any questions and make recommendations.
How do I place an order?
To place your order online, simply click on the "buy now" button next to the product you would like to purchase. Select countries you wish the product to be sent as well as zip code. Click on the "Start Checkout" button on product pages when you're finished shopping!
Do you ship outside of USA?
Currently, we are only shipping to United States, Canada, United Kingdom and Australia. For orders from countries other than the above four can be placed via email to info@imomoko.com .
What methods of payment are accepted?
We accept Visa, Mastercard, Paypal. Money orders and personal checks are accepted by mail to the address above.
Do I have to register to place an order?
Yes, by registering, you can save order information, your shipping address as well as payment information. You will receive latest product information.
What if I forget my password?
Click on “My Account” on the upper right hand corner. You will be directed to a password lookup page. Please enter your User Name and wait for 2 minutes to receive an email with your password.
Currently, we are only shipping to United States, Canada, United Kingdom and Australia. For orders from countries other than the above four can be placed via email to info@imomoko.com .
What methods of payment are accepted?
We accept Visa, Mastercard, Paypal. Money orders and personal checks are accepted by mail to the address above.
Do I have to register to place an order?
Yes, by registering, you can save order information, your shipping address as well as payment information. You will receive latest product information.
What if I forget my password?
Click on “My Account” on the upper right hand corner. You will be directed to a password lookup page. Please enter your User Name and wait for 2 minutes to receive an email with your password.
What if I forget my username?
Click on “My Account” on the upper right hand corner. You will be directed to a username lookup page. Please enter your registered email. Please wait for 2 minutes to receive an email with your User Name.
Click on “My Account” on the upper right hand corner. You will be directed to a username lookup page. Please enter your registered email. Please wait for 2 minutes to receive an email with your User Name.
How is tax calculated?
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Items sold by iMomoko.com and shipped to destinations in the state of California are subject to tax. If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, and an allocation of order-level shipping and handling charges and order-level discounts. The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address.
Security Information
Are my transactions secure?
Yes, all your information is encrypted in transmission using industry-leading SSL technology (the same technology used by all major online retailers and for online banking)
Are my transactions secure?
Yes, all your information is encrypted in transmission using industry-leading SSL technology (the same technology used by all major online retailers and for online banking)
What do I do if I receive a Payment Processing Error?
Our customer service team is able to assist you with any payment processing error, so please email us with any problems you may have encountered. Most payment processing errors are due to our fraud protection service detecting a difference in the billing address of the credit card and the billing address entered on the order. Please make sure the billing address is entered exactly as it appears on your credit card statement.
Our customer service team is able to assist you with any payment processing error, so please email us with any problems you may have encountered. Most payment processing errors are due to our fraud protection service detecting a difference in the billing address of the credit card and the billing address entered on the order. Please make sure the billing address is entered exactly as it appears on your credit card statement.
Shipping Information
Does iMomoko.com offer free shipping?
Yes! Standard USA Ground shipping is free on orders $50 or more. Just select the free shipping option from the pull down menu when checking out.
Does iMomoko.com offer free shipping?
Yes! Standard USA Ground shipping is free on orders $50 or more. Just select the free shipping option from the pull down menu when checking out.
Does iMomoko.com ship outside the United States?
Yes, we do ship internationally.
Yes, we do ship internationally.
For complete list of shipping detail, please see the following list:
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Shipping Country
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Shipping Rate
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Shipping Time
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United States
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$4.99 for order under $50; free for order over $50
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USPS Standard Shipping: 2~3 business days (West Coast); 3~7 business days (East Coast)
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Canada
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$12.99 for order under $75; free for order over $75
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USPS Standard International Shipping: 6~14 business days
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United Kingdom
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$15.99 flat rate for any amount of order
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USPS Standard International Shipping: 6~14 business days
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Australia
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$19.99 flat rate for any amount of order
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USPS Standard International Shipping: 8~14 business days
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For countries other than United States, Canada, United Kingdom and Australia, please contact us directly with your order list to info@imomoko.com . We will respond to you within 24-48 hours.
When will my order ship?
Most orders are shipped within 24 hours of receipt. We ship Monday through Friday. Orders placed on Saturday and Sunday are processed on the following Monday. If there should be any delay in shipment or if a product is temporarily out of stock we will notify you via email or phone. Next Day orders must be placed by 12 noon PST to be shipped the same business day
What if an item I ordered is not in stock?
iMomoko.com will contact you to notify you of the backorder. When the item is back in stock we will ship your backorder immediately at no additional cost.
Can I ship and bill to different addresses?
Yes, however verification of the shipping address may be required which can take up to five business days. We will contact you in the event that we are seeking verification from your credit card company.
Will I have to pay any additional taxes or fees on my International order?
The package may be subject to additional duties, taxes, and broker fees. If you have any further questions in regards for custom duty, please contact us at info@imomoko.com .
When will my order ship?
Most orders are shipped within 24 hours of receipt. We ship Monday through Friday. Orders placed on Saturday and Sunday are processed on the following Monday. If there should be any delay in shipment or if a product is temporarily out of stock we will notify you via email or phone. Next Day orders must be placed by 12 noon PST to be shipped the same business day
What if an item I ordered is not in stock?
iMomoko.com will contact you to notify you of the backorder. When the item is back in stock we will ship your backorder immediately at no additional cost.
Can I ship and bill to different addresses?
Yes, however verification of the shipping address may be required which can take up to five business days. We will contact you in the event that we are seeking verification from your credit card company.
Will I have to pay any additional taxes or fees on my International order?
The package may be subject to additional duties, taxes, and broker fees. If you have any further questions in regards for custom duty, please contact us at info@imomoko.com .
