Return Policy

1. Return Information

In order to give you the best shopping experience, we have the Product Return Service. If the item(s) / merchandise the customer received does not satisfy or has quality issue, please feel free to contact iMomoko.com customer service by email us at help@imomoko.com and our customer representative will review your request.

We apologize for the inconvenience; iMomoko.com will not accept returns on the following:

• Certain personal item(s) / merchandise.
• Item(s) / merchandise marked as “Final Sale”.
• International Orders

2. Return Guidelines

• For all Returns, the customer must contact iMomoko.com within 7 business days upon receipt of shipment. We consider receipt of shipment based on shipping carrier's delivered date.
• Returning item(s) / merchandise that do not have prior authorization will be rejected.
• All item(s) / merchandise with a return authorization must be postmarked and received within 10 business days after the return was notified.
• All returning item(s) / merchandise must be packed, sealed, unused, and in new condition with all of the original packaging and accessories. iMomoko.com will need to receive and inspect the returning item(s) / merchandise before a refund is given.
• A 10% restocking fee will apply for returns due to customer’s reason.
• iMomoko.com does not process exchanges. If the customer would like to purchase other items, please submit a new order for the desired replacement(s).
• If the returning item(s) / merchandise does not meet the Return Policy criteria of (packed, sealed, unused, and in new condition with all of the original packaging and accessories), the customer will be given the option to have the returning item(s) / merchandise shipped back to him / her at their own expense and no refund will be given.

3. Return Shipping Cost

• If the return is due to the customer’s reason, such as the customer ordered incorrect item(s) / merchandise, or the customer wants to return for personal reason, the customer shall be responsible for the return shipping cost.
• If the return is due to iMomoko.com’s reason, such as we shipped the incorrect item(s) / merchandise or the item(s) / merchandise was damaged upon arrival, iMomoko.com will be responsible for the return shipping cost.

4. Return Procedure

Email us with you order number and return reason at help@imomoko.com. Our customer representatives reply usually within 2 business days.

Return Address:
iMomoko.com Return
2007 Lee Avenue
South El Monte, CA 91733

Please include the packing list of your order.

iMomoko.com product return specialists will inspect and process the customer’s return when the package is received. After the inspection is complete, a customer representative will contact you regarding your return and refund. A 10% restocking fee will be applied and a refund will be issued if the returning item(s) / merchandise are in the described condition in the iMomoko.com Return Policy.

5. Price Adjustment Policy

If a purchased item goes on sale or further markdown, iMomoko offers a one-time price adjustment on your order, under the following conditions:

• Price adjustment requests must be made within 7 calendar days of your order being placed.
• The same style and size must be in stock at the time of your price adjustment request.

NOTE: "Final sale" items are not eligible for a price adjustment.